Patient Financial Services/John Dempsey Hospital Billing
Billing Process
Prior to scheduled admissions, our registration staff will seek
to verify your insurance coverage and benefits. As
insurance coverage varies greatly, it is important for you
to understand your coverage and responsibilities.
The Patient Access Department also attempts to contact
insurance companies to inform them of admissions, but you or
a family member should follow your insurance company's
directions about notification and other managed care
requirements. If insurance is not available or is
inadequate, your admission will be referred to a financial
counselor, who will explain your options, set up a payment
plan, or help you apply for financial assistance. Financial
counselors can also help interpret your insurance coverage.
This is particularly important for parents of infants in the
Newborn Intensive Care Nurseries.
Insurance Coverage
The patient/guarantor is responsible for knowing your
insurance company coverage and what services require prior
authorization. You may be responsible for payment of
any balances which are denied by your insurance company.
Insurance coverage is not always a guarantee of payment.
Bill Payment
John Dempsey Hospital accepts Medicare and Medicaid
insurance plans and is in network with most major insurance
companies in Connecticut. We will submit your claim for
payment and make every effort we can to collect payment from
your insurance carrier. Please provide Patient Access with
the proper and most current insurance information. John
Dempsey Hospital will NOT accept responsibility for
collecting your insurance claim or negotiating a settlement
on a disputed claim. Insurance coverage is not always a
guarantee of payment.
If you need to make payment for any
portion of your bill, you can contact us at the numbers
provided. We can process your credit card payment over
the phone as well. We can immediately submit it for approval
and have it processed and we will not store your credit card
number, keeping your information secure.
Charity Care
Charity care is a financial assistance program offered by
the UConn Health Center which provides a reduced cost rate
for medically necessary services incurred by State of
Connecticut legal residents whose household income does not
exceed 250% of the Federal Poverty Guidelines for a
family unit.
Patients must meet the State of Connecticut definition of
“uninsured,” and may need to apply and be denied eligibility
for any medical or health care coverage provided under the Connecticut Medicaid
program, or not be eligible for coverage under the Medicare
or CHAMPUS programs, or any other governmental or privately
sponsored health or accident insurance. Patients must
furnish proof of income and residence to qualify for charity care.
There are financial counselors available to assist
patients with the application procedure for Connecticut
Medicaid, as well as the application for charity care.
Additionally, UConn Health Center has translation services
available through AT&T Language Line Services to assist with
this process.
Additional information is provided in the Charity and
Uncompensated Care brochure (English,
PDF;
Spanish, PDF;
Polish, PDF) or by calling Financial Counseling at
860-679-4120.
Physician Services
You may also be billed for physician services during your
stay. If you have questions about your physician bill,
please call University Physicians at 860-679-2689 or to your
private physician who is not employed by UConn Health
Center.
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